Doosan DE12 Cylinder Head: An Emergency Rescue Journey in Ghana, Africa

Last week, we received a thank-you letter from Michael, a customer based in Ghana, Africa. In the letter, he emphasized repeatedly: “Thanks to CustomsVehicle’s emergency support, otherwise my project would have been delayed by at least half a month.” Behind this sincere recognition lies a story of urgent parts rescue, which began with a malfunctioning excavator.

Michael is the owner of a small local engineering company, and a Doosan excavator is his main construction equipment. However, during an important project operation, the excavator suddenly developed abnormal symptoms of engine overheating and white smoke emitting from the exhaust pipe, forcing the construction to stop. After professional inspection by maintenance technicians, the root cause of the failure was identified as a cracked Cylinder Head, which had to be replaced immediately to resume operations. The excavator is equipped with a Doosan DE12 engine, and the corresponding cylinder head OE number is 150113-00040A, commonly known as the Doosan DE12 Cylinder Head in the industry.

The project schedule was pressing, and each day of delay would mean Michael had to bear high liquidated damages, which was undoubtedly a heavy burden for a small engineering company. In an emergency, he contacted several parts suppliers one after another, but the results were disappointing—either there was no stock of the corresponding model, or the logistics cycle was more than 20 days, which could not meet the urgent maintenance needs at all. Just as Michael was at a loss and almost gave up hope, he found CustomsVehicle, a cross-border construction machinery parts supplier, through a Google search for “Doosan DE12 Cylinder Head supplier”.

Upon learning of Michael's urgent situation, our customer service team promptly shared his requirements with the inventory management department to expedite a stock check. Fortunately, our warehouse had the 150113-00040A cylinder head in ready stock. We immediately got in touch with Michael to confirm key details such as product specifications and compatibility in detail, and provided the fastest logistics solution, arranging for shipment on the same day. To ensure he had peace of mind throughout the process, we not only updated the logistics tracking number in real time but also had our technical team prepare the English installation manual in advance to facilitate smooth subsequent maintenance.

Soon, the malfunctioning excavator was back in normal operation, and the project resumed progress, avoiding huge breach of contract losses. “Not only is the quality of your parts up to standard, but the logistics speed and supporting services have exceeded my expectations,” Michael praised sincerely in the thank-you letter. He also clearly stated that he would list us as a core supplier and purchase various key parts such as Cylinder Blocks and Cylinder Head Assembliesfor long-term cooperation.

In addition to fast logistics response, product quality is our core competitiveness. Every cylinder-related part undergoes multiple strict quality inspection procedures starting from raw material selection, including material composition analysis, precision machining calibration, high-pressure tightness testing, etc., to ensure that every product delivered to customers can operate stably and reliably. At the same time, we provide a 1-year warranty for all cylinder-related parts, combined with 24/7 online technical support. No matter which country or time zone our customers are in, they can get professional solutions in a timely manner if they encounter installation or usage problems.

If you also have procurement needs for construction machinery parts,feel free to contact CustomsVehicle. As a professional cross-border construction machinery parts supplier, we not only have a rich stock of ready-made parts and an efficient overseas warehouse distribution system but also a professional sales and technical team to provide full support, helping you solve procurement problems quickly.

Contact us today to discuss your requirements for construction machinery cylinder heads, request a quotation, or learn more about our offerings.