Article List

• Turning A Complaint into Appreciation

  One customer once received a shipment where the outer packaging was slightly damaged during transit. Although the products inside were safe, they worried about whether future orders would face the same issue.Instead of brushing it off, we immediately followed up with photos, explained the situation,and most importantly—took action.

  Cases September 24, 2025
• A Simple Guide to Solenoid Valves and How They Work

  You can think of a solenoid valve like an automatic switch for liquids or gases. When you send electricity to the solenoid, it uses a magnetic force to move a part inside. This makes the valve open or close. It helps you control the flow easily. Many people ask, "how does it work?" It works by chang

  Industry News July 14, 2025
• Easy Steps to Check Hydraulic Oil Level on Excavator

  Hydraulic systems are an essential component of excavators, as they power the movement of the machine's arms and buckets. Proper maintenance of the hydraulic system, including regularly checking the hydraulic oil level, is crucial to ensure the excavator operates smoothly and efficiently. In this ar

  Product News September 18, 2024
• How do I know if the fuel pump is bad​？

  You can notice signs of a bad fuel pump before bigger issues happen. Look for these usual fuel pump symptoms:Hard to start, even if the battery is fineWhining sound coming from the fuel tank areaEngine sputters, mostly when driving fastEngine stalls or suddenly loses powerUses more fuel than normalS

  Industry News August 18, 2025
• Top Mini Excavator Brands: Who Makes The Best?

  Mini excavators are essential pieces of equipment for construction, landscaping, and utility work. With so many brands on the market, it can be challenging to determine which one is the best. In this article, we will explore some of the top mini excavator brands and discuss what sets them apart from

  Product News September 19, 2024
• Notes on Developing a Diagnostic Tool

  Who are the target customers? Are they professional repair shops, 4S stores, or individual enthusiasts? In which country is the target market located? Europe, North America, Middle East? Different regions have different preferences for vehicle models (Europe has more diesel vehicles, while North America has more American-made cars).

  Product News September 23, 2025
• What Points Should Be Noted When Purchasing A Car Diagnostic Scanner?

  Operating System: Is it Android or Windows? Android is more common, and app-based operation is more convenient. Update Method and Cost: How to obtain updates? (Online update, download to SD card/USB update). Is the update free? Is it lifetime free update or annual payment? How much is the cost? Update frequency? (Monthly, quarterly?) The update speed determines the ability to support new vehicle models.

  Product News September 22, 2025
• How To Solve The Freight Loss Dilemma: Addressing Customer Concerns Accurately To Drive Order Closure?

  The core issue behind customer churn after freight charges are quoted is not "the high or low freight rate," but rather "the mismatch between customer cost perception and value perception." Customers perceive "high freight costs" but fail to appreciate the corresponding service value; or they believe "freight costs are negotiable" but fail to find a reasonable cost optimization solution. In the process of selling automotive common rail system parts on Alibaba International Station, freight disputes are an inevitable challenge. However, as long as we accurately understand customer concerns and formulate response strategies based on the principles of "transparency, value, and flexibility", we can transform "freight resistance" into "cooperation trust points", promote smooth order transactions, and even convert one-time customers into long-term and stable partners, achieving sustained sales growth.

  Product News September 19, 2025
• How to Reshape Freight Cost Value Perception? A Differentiated Strategy to Resolve Freight Disputes Over Common Rail Parts

  How to Reshape Freight Cost Value Perception? A Differentiated Strategy to Resolve Freight Disputes Over Common Rail Parts，For automotive common rail parts sales, this strategy not only effectively drives individual orders but also helps sales personnel establish a partnership focused on long-term customer value. This allows them to upgrade from being a "mere parts supplier" to being a "customer's risk management partner, technology enablement partner, and market development partner," building a differentiated advantage in the fiercely competitive market and achieving sustained sales growth.

  Product News September 18, 2025
• Guiding A First-Time Buyer with Patience

  Instead of rushing the process, we patiently guided them step by step. From explaining basic functions and differences between models, to providing installation drawings and photos, we made sure the customer understood every detail before making a decision.

  Cases September 12, 2025